Moshimo Support
Help with your account, Call for Me requests, Call Pass purchases, call records, and privacy controls.
Back to homeContact us
App publisher and Application ProviderZero Innovavi Limited
Responsible person for app publisherJiandong Wang
Registered address of app publisherRoom 602, 6/F, Kai Yue Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong
Service operator and customer supportKenichi LLC.
Head of service operationsRiko Hoshiyama
Service operations addressRoom 401E, 1-4-6 Higashiome, Ome-shi, Tokyo, Japan
Emailinfo@zeroinnovavi.com
Phone+81 50 1809 2522
Support hoursMonday-Friday, 9:00-17:00 Japan Standard Time, excluding holidays
What to include
- Write from your account email when possible.
- Include the approximate call date, target business, and what you expected to happen. Do not send passwords, identity documents, or unnecessary sensitive information.
- For a privacy request, state whether you want access, correction, deletion, restriction, objection, or an explanation of handling.
Purchase or Restore help
Apple or Google handles billing cancellations and refund decisions for its store. Moshimo support can investigate verification and access delivery but cannot approve an Apple App Store or Google Play refund.
- Sign in to the same Moshimo account used for the purchase, then use Restore Purchases from the purchase screen.
- If access is still missing, include the product name, approximate purchase time, Apple App Store or Google Play storefront, and the store order, transaction, or receipt information available to you. Do not send full payment-card details.
Delete your account in the app
The ordinary deletion path is available in the app and does not require a support request. If you cannot access the app, email us from the account address so we can verify the request.
- Open Account (Me in earlier versions).
- Tap Delete Account.
- Review the permanent-deletion warning.
- Tap Delete Forever and confirm.