Terms of Service

1. Agreement, publisher, and operator

By creating an account, using Moshimo, or purchasing a Call Pass, you agree to these Terms and acknowledge the Privacy Policy. Do not use the service if you do not agree.

Zero Innovavi Limited publishes the app and is its Application Provider. Kenichi LLC. operates the service and provides customer support on behalf of Zero Innovavi Limited. References to ‘Moshimo,’ ‘we,’ or ‘us’ mean these entities in their respective roles.

Your license to the iOS app is also governed by Apple's Standard Licensed Application End User License Agreement unless the App Store presents a different applicable license.

2. Eligibility and account

• You must be at least 18 years old and legally able to agree to these Terms.
• Provide accurate information, protect your sign-in credentials, and keep contact details used for calls current.
• You are responsible for authorized activity on your account. Contact support promptly if you suspect unauthorized access.
• Do not create multiple accounts to evade service limits, safety controls, or suspension.

3. The current service

Moshimo uses the information and authority you provide to prepare and place an AI-assisted call to a business or service in Japan and show the result, recording, transcript, or summary that becomes available. Saved targets can be reused to begin the same Call for Me request flow.

Moshimo is an independent communication assistant. It is not the business called, a travel agent, a medical or legal professional, an emergency service, a public authority, or a guarantor of any outcome.

4. One free call and call limits

• Each new Moshimo account receives one free Call for Me call. Creating multiple accounts to obtain extra free calls is prohibited.
• The free call is used when the call reaches a person or a connected endpoint such as voicemail, an interactive voice response system, or a carrier recording. A verified no-answer, busy signal, dialing failure, or technical failure does not consume it.
• Only one Call for Me request may be actively calling at a time. Each free or paid call is limited to a maximum of five minutes, and actual connected time is deducted from any applicable Call Pass.

5. Call Passes and store purchases

The iOS app offers Call Passes through Apple In-App Purchase and the Android app offers them through Google Play Billing. These fixed-duration, non-renewing Call Passes do not renew automatically, and Moshimo does not charge you again unless you deliberately purchase another Pass.

The US-dollar amounts below are reference base prices. The localized price, currency, and any tax shown in the Apple App Store or Google Play purchase sheet are the final amount presented for your storefront.

• A Pass starts immediately after Moshimo's server verifies the purchase. A day is a fixed 24-hour period. Access requires both unexpired time and remaining minutes; it ends when either one is exhausted.
• You may purchase another Pass while one is active. Its minutes are added and its duration extends from the later of the current expiration time or the purchase time. Unused minutes expire with the applicable Pass and are not revived by a later purchase.
• Apple processes payment for App Store purchases, and Google processes payment for Google Play purchases. Moshimo uses RevenueCat to validate and synchronize purchase events, while Moshimo's server remains authoritative for access time, remaining minutes, and free-call eligibility.
• Restore Purchases can re-associate supported App Store or Google Play transactions with the same signed-in Moshimo account after a reinstall or device change. A deleted Moshimo account cannot recover its former Pass or unused minutes.
• Billing cancellations and refund requests are handled under the rules of Apple App Store or Google Play, as applicable, and applicable law. Account deletion immediately forfeits unused Pass time and minutes and does not itself request or guarantee a refund. Mandatory consumer rights remain unaffected.

6. AI, authority, and recordings

• For each request, you authorize Moshimo and its providers to act as an automated communication assistant within the instructions you submitted.
• Before your first call under the current disclosure version, you must affirmatively allow the target and the details you entered—including contact, health, or other sensitive information—to be sent to Retell AI and its telephony and model providers. The app continues to show a concise reminder before each call.
• You can withdraw this account-level choice under Account / Me → Call Privacy. You must agree again before a later AI-assisted call, and material changes require renewed permission.
• Calls may be recorded, transcribed, summarized, and analyzed to provide the requested service, support users, and protect the service as explained in the Privacy Policy.
• You represent that you have authority to provide information about every person included in a request and to ask us to communicate it. Do not include unnecessary confidential or sensitive information.
• Do not use Moshimo to impersonate someone, conceal unlawful conduct, mislead a recipient about material facts, or make a commitment you are not authorized to make.

7. Google Maps content and third-party terms

Moshimo uses Google Maps Platform, including Google Places, to provide maps, place search, business details, and links to Google Maps. Google and its licensors retain their rights in that content, and Moshimo does not transfer ownership of it to you.

When you use these features, your use is also subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Google Maps attribution is displayed with applicable place content.

8. Results and limitations

• Submitting a request, receiving an availability response, or discussing terms does not by itself confirm a booking. A booking exists only when the business accepts the final terms and required details.
• The recipient may refuse, restrict, change, or cancel its service. We do not guarantee connection, response, accuracy, availability, or the result you want.
• AI output, transcripts, summaries, maps, place information, and availability may contain errors or delays. Review the final result before relying on it and contact the business directly when independent confirmation is important.
• Moshimo does not provide diagnosis, treatment, legal advice, legal representation, or emergency dispatch. Contact an appropriate local emergency service directly for emergencies or imminent danger.

9. User responsibilities and prohibited use

• Provide complete, current, and truthful instructions, including hard requirements and changes you will or will not accept.
• Confirm important booking, cancellation, no-show, age, admission, allergy, health, identification, and third-party terms before relying on a result.
• Do not request harassment, threats, fraud, discrimination, unlawful goods or services, false reports to emergency services, unauthorized surveillance or recording, or infringement of another person's rights.
• Do not disrupt the app, evade usage controls, scrape the service, probe security, reverse engineer except where law permits, or use automation without written permission.
• You remain responsible for charges or obligations you separately authorize with the business or another third party.

10. Call cancellation and account deletion

• A request may no longer be cancellable after connection or active calling begins. Use the cancellation control shown in the app; closing the app alone does not confirm cancellation.
• You can delete an eligible My Calls / Activity record and can permanently delete your account under Account / Me → Delete Account. Ordinary account deletion does not require contacting support.
• Deleting an account immediately and permanently forfeits remaining Call Pass time and minutes. It does not automatically create an Apple App Store or Google Play refund request, and prior access is not restored if you later create another account.
• Account deletion does not automatically cancel a booking or other obligation independently accepted by the business or another third party.

11. Intellectual property and feedback

Moshimo, its interface, software, artwork, trademarks, and service content are owned by Zero Innovavi Limited, Kenichi LLC., and/or their licensors, according to their respective rights. These Terms grant a limited, personal, revocable, non-transferable right to use the service. You retain rights in content you lawfully provide and grant us the rights necessary to process it for the service. We may use feedback without compensation and without identifying you publicly.

12. Suspension and termination

We may restrict or suspend use when reasonably necessary for safety, suspected fraud, unlawful or abusive conduct, security, provider restrictions, unpaid or reversed transactions, or a material breach. We will give notice when reasonably possible. You may stop using the service or delete your account at any time, subject to independent third-party or legal obligations.

13. Disclaimers and liability

To the maximum extent permitted by law, the service is provided on an ‘as available’ basis. We do not promise uninterrupted operation or a particular call, booking, medical, legal, travel, or commercial result.

To the maximum extent permitted by law, Zero Innovavi Limited and Kenichi LLC. are not liable for indirect or consequential loss, loss caused by the recipient or another third party, or loss caused by inaccurate information you supplied. Nothing here excludes liability for intentional misconduct, gross negligence, or consumer rights that cannot lawfully be excluded or limited.

14. Governing law and disputes

These Terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction as the court of first instance, except where mandatory consumer law gives you a right to bring a claim elsewhere. Contact support first so we can try to resolve the issue promptly.

15. Changes and contact

We may update these Terms for service, pricing, safety, provider, or legal changes. Material changes will be announced through the app, website, or account contact details as appropriate.

Questions about these Terms may be sent to info@zeroinnovavi.com.